Apple Inc’s iOS 9 update crashing devices in latest launch glitch, users say
Apple Inc’s iOS 9 update crashing devices in latest launch glitch, users say
AP Photo/Marcio Jose Sanchez, FileOne
group of users reported that iOS 9 upgrade would fail after several
minutes, requiring them to start the process over. Many posted screen
shots of the error message they received: “Software Update Failed.”
Twitter and other social media were awash with disgruntled customers reporting two distinct faults, with one appearing to be linked specifically to older models of Apple iPhones and iPads.
“It is beyond inconvenient to not be able to use your phone for a day,” said student Pip Cordi as staff in the Apple store in central Sydney looked at her phone on Friday. “I have a lot of apps that I use for school – things like language apps and dictionaries and that’s all really important for my studies.”
They pride themselves on being a company that’s flawlessAnother iPhone user, Zorry Coates, said she had spent three hours in the Apple store and had been left with the option of either returning her phone to factory settings – losing any non-backed-up data – or waiting until Apple technicians announced an update.
“They said they were aware of the problem and their engineers were working on it 24/7, but they couldn’t tell me when – or how – I would get a solution,” Zorry said.
“I’m very annoyed because it’s wasted half my day. They pride themselves on being a company that’s flawless.”
Apple’s headquarters in San Francisco did not respond to a request for comment late Thursday. An Apple spokesman in Sydney said the company had no comment.
Despite any troubles, significant numbers of iOS users had upgraded; more than 16 percent, according to Mixpanel, a San Francisco, California-based analytics company, as of 4 p.m. PDT (2300 GMT) Thursday.
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